Utility spokesman David Eisenhower says they realize the rate hike comes at a time when many people are struggling with their finances. 

"We understand the situation that they’re in. If a customer feels like they’re going to have problems paying their PG&E bill we urge them to call right away. Also we want to urge our customers to take it into their own hands and lead energy efficient lives." 

Eisenhower says electric rates are going up because of higher natural gas prices…and because below-normal rainfall has cut the amount of hydroelectric power PG&E can use.  

He says average customers will see their electric bills go up by about $2 a month.