The report card issued by the State Office of the Patient Advocate features four broad categories to start with in comparing services provided by California’s ten largest HMO’s. They include care for staying healthy, care for getting better and member satisfaction.
More specific categories can be researched online. Shelley Rouillard with the Health Rights Hotline in Sacramento says the trends show care overall is improving.
“There are particular areas, like mental health areas, where the standard of care is a lot lower than what we’d like to see it, but again through the public reporting process incrementally that’s going up over time, so that’s a good sign.”
More specific categories can be researched as can information about medical groups. The Foundation for Taxpayer and Consumer Rights is critical of the report, saying its analysis is vague and incomplete, and potentially misleading.